We value our students and aim to provide a fair and transparent refund process.
Thank you for choosing Second Language Education Institute (SLEI). We are committed to providing high-quality educational services and ensuring a positive learning experience for all students.
This Refund Policy explains the conditions under which refunds may be issued for course registrations, educational programs, and other services offered through https://slei.lk/.
a. Students may request a refund within 7 days of course registration, provided that classes have not significantly commenced or course materials have not been fully accessed.
b. Refund requests submitted after the eligible refund period may not be approved.
c. If a student has attended multiple sessions or accessed substantial course content, only a partial refund or no refund may be provided depending on the circumstances.
The following are generally non-refundable:
a. If SLEI cancels a course, workshop, or educational program, students may be offered:
b. Refunds for cancelled programs will be processed using the original payment method whenever possible.
a. To request a refund, students must contact SLEI through our official communication channels and provide relevant enrollment and payment details.
b. Refund requests will be reviewed and processed within 7–14 business days after approval.
c. Depending on the payment provider or bank, additional processing time may apply before the refund appears in your account.
If you believe a payment was made in error or encounter billing issues, please contact us immediately so we can investigate and resolve the matter promptly.
SLEI reserves the right to modify or update this Refund Policy at any time without prior notice. Updated versions will be published on this page.
If you have any questions regarding this Refund Policy, please contact us through our official website:
Real experiences from learners improving their language skills.
